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Frequently Asked Electric Bike Questions

What's the top speed of an E-bike or E-scooter?

Speed depends on the make and model. Most E-bikes are restricted to 32km/h, however some models are capable of up to 45km/h. The same is true of E-scooters we stock scooters that range from 25km/h up to 75km/h.

Do you have a workshop and do you service your products?

Yes we have a full workshop at the rear of our store with certified bike mechanics. We are able to test and diagnose Bosch and Shimano E-bikes drive systems as well as repair E-scooters. We can also work on most brands of non E-Bikes.

What are the NZ E-Bike laws?

To be considered a bicycle and not a moped or scooter an E-Bike must fall under the following definition; “a power assisted cycle with an auxiliary electric motor, a maximum power not exceeding 300W and one that is designed to be primarily propelled by the muscular energy of the rider.”

How do E-Bike motors work?

Using electricity stored in the bikes battery the motors give assistance to your pedaling to make the riding easier. Some E-bikes even come with a throttle so you don’t have to pedal at all! There are two main types of motor; hub motors and mid drive motors. Hub motors are positioned inside the rear wheel and actively turns your wheel. Mid drive motors are positioned on the bottom bracket and help turn your pedals. Mid drive motor tend to have a more natural feeling and also tend to be more efficient. 

Are all E-Bike motors basically the same?

Although the Wattage of E-bike motors doesn’t vary much between brands and models, with most motors falling between 250W and the NZ legal max of 300W, the torque of the motors does. Generally motors have a torque between 40Nm and 85Nm. The more torque your motor has the more assistance it can give you when tackling steeper climbs. The trade off with extra torque means your range does decrease and therefore it’s important to tailor the motor and battery combo with the riding you’re most likely to do.

What range can I get out of an E-Bike or E-scooter?

Range is dependent on a number of factors including battery capacity, motor, rider weight, cadence, road conditions and bike and scooter style (mountain bikes have a lower range than road bikes due to increased frictions and lost energy). With E-Bikes you can expect a range between 40km and 150km and with E-scooters between 15km and 100km.

Does a bigger battery mean a bigger range?

Not necessarily, with the same motor and bike style a larger capacity battery will indeed have a further range but different motors will have different efficiencies and therefore the whole package needs to be considered.

Whats the difference between batteries measured in Amp hours (Ah) and those in Watt hours (Wh)?

Wh are a unit of power and Ah are a unit of electrical charge. The best way to compare battery capacities is to use Wh as they are independent of the voltage of the battery.
Ah is a unit of electrical charge. At a given voltage the larger the Ah of a battery the larger capacity your battery has. The capacity is however dependent on the battery voltage and a 10.4Ah battery at 36V has a lower capacity than a 10.4Ah battery at 48V.
Watt hours are independent of voltage and can be found by multiplying the voltage of a battery by the Amp hours (36V x 10.4Ah = 374Wh).

What are the NZ e-scooter laws?

In order to meet the requirements for a low-powered vehicle, the wheels must not exceed 355mm and the motor must have a maximum power output not exceeding 300W this is calculated by the Amp output of the controller multiplied by the voltage of the battery and not the max output of the motor. Many of the high powered scooter sold at E-Mega Store fall outside this category and therefore E-Mega Star sell these products for private land use and not for public roads or pavements. We recommended all our customers refer to the NZTA guidelines for current regulations.

ORDERS

How long will my order take to arrive?

We usually require 3 business days to get your order ready for dispatch. Depending on the bike purchased this can vary. Most of our stock listed on our website is available and located at our Christchurch shop. You can phone us for an exact time frame on dispatch. Once shipped it will be in the hands of the courier service. A tracking number is provided with all purchases.

How can I check the status of my order?

Once your order is on it’s way, you will be sent a shipping confirmation email containing your tracking number so you can keep an eye on progress.

Can I make changes to my order?

All orders are processed as quickly as possible once received.

If you wish to make changes to your order you must inform us as quickly as possible, either by telephone or email.

SHIPPING

Do you ship nationwide?

Yes, we do!

Where do you ship from?

We ship from our huge space in Christchurch.

PAYMENT OPTIONS

What payment options do you offer?

We accept payment by Visa, MasterCard and American Express through our website. You can also phone us and pay over the phone, or via internet bank transfer. We also offer Laybuy options to suit your needs.

How secure is your site?

E-Mega Store processes payments using Stripe payment gateway. Stripe is certified PCI service provider level 1, the most stringent level of certification.

RETURNS

Can i return or exchange an item?

We take every effort to ensure the quality of our products, and that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please email the team at [email protected] and we will do our utmost to resolve the issue.
We cannot offer a refund for a change of mind, but can provide a credit note to be used at E-Mega Store only.
If within 30 days of purchasing you are not completely satisfied with your order, please contact [email protected].
All returns are made at the customer’s cost. We recommend using a track able return shipping service.
Shipping fees are non refundable.
To be eligible for a return or exchange your item must be in the same condition that it was in when you received it.
Refunds/credit notes will only be submitted once we receive the returned items in their original condition.
Please note we can only refund if goods are deemed to be faulty.

WARRANTY

Are your products covered by Warranty?

All our products are sold with a warranty. If you have issues within the warranty period please contact us at [email protected]

STILL NEED HELP?

If you still need help, please contact us on 03 925 8987 or you can email at [email protected] and we will be able to help you with any other questions you have.

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